Refund & Returns Policy

Police and Tactical Supply LLC sells specialized new, pre-owned, surplus, previously issued, and limited-quantity equipment. Because the condition and nature of our inventory varies, return eligibility may differ by product. Please review the product listing and this policy before purchasing.

Contact Us Before Returning an Item

All returns require prior authorization from Police and Tactical Supply LLC. Please contact us before shipping any item back. Unauthorized returns may be refused or returned to the sender.

When contacting us, please provide your name, order number, the item purchased, and the reason for the requested return.

Return Eligibility

Unless a product listing, invoice, sales agreement, or other written terms state otherwise, an item approved for return must generally be returned in the same condition in which it was received, with included accessories, components, documentation, and packaging when applicable.

Return authorization is determined based on the product, its condition, the reason for return, and the terms under which it was sold.

Used, Surplus and AS-IS Equipment

Many products offered by Police and Tactical Supply LLC are pre-owned, military surplus, law-enforcement surplus, previously issued, or otherwise used equipment.

If an item is materially different from its product description, please contact us promptly so we can review the issue.

Items That May Not Be Returnable

Depending on the product and circumstances, the following may be final sale or otherwise ineligible for return:

• Items specifically identified as AS IS or final sale.
• Special-order or specially sourced equipment.
• Products modified, installed, disassembled, damaged, or altered after delivery.
• Consumable or limited-life products once opened or used.
• Restricted equipment where a return or transfer would create legal, regulatory, safety, or chain-of-custody concerns.
• Unique surplus equipment sold under a separate written sales agreement.

Incorrect or Materially Misdescribed Items

If you receive the wrong item or believe the item received is materially different from the description in the listing, contact Police and Tactical Supply LLC promptly. We will review the transaction and work with you on an appropriate resolution.

Shipping Damage

Customers should inspect shipments promptly upon receipt. Visible shipping damage should be documented with the carrier at delivery whenever possible.

Please retain the shipping carton, packaging, photographs, freight paperwork, and damaged item until the claim has been reviewed. Freight shipments should be inspected before signing the carrier’s delivery receipt whenever practical.

See our Shipping Policy for additional shipping information.

Return Shipping

Responsibility for return shipping costs depends on the reason for the return and will be communicated when a return is authorized. Do not ship an item back until return instructions have been provided.

Customers are responsible for adequately packaging authorized returns and using an appropriate shipping method. High-value items should be insured and trackable.

Refunds

Approved refunds will be issued after the returned merchandise has been received and inspected, unless another arrangement is agreed to in writing.

Refunds are generally made to the original payment method when practical. Processing time may vary depending on the payment method, financial institution, and transaction.

Original shipping, freight, special handling, payment processing, or other transaction-specific costs may be non-refundable when permitted by law and when the circumstances of the return do not result from an error by Police and Tactical Supply LLC.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. An order that has already shipped, been specially sourced, prepared for freight, or otherwise incurred transaction-specific costs may not be cancellable or may be subject to applicable costs.

Manufacturer Warranties

When a product includes a manufacturer’s warranty, warranty service may be governed by the manufacturer’s own procedures and terms. Police and Tactical Supply LLC does not extend or create a manufacturer warranty unless expressly stated in writing.

Specialized and Restricted Equipment

Returns involving controlled electronic weapons, law-enforcement equipment, military equipment, aviation equipment, night-vision systems, thermal imaging systems, communications equipment, or export-controlled items may require additional review before authorization.

Nothing in this policy authorizes a shipment, transfer, or return that would violate applicable law or regulation.

Relationship to Other Terms

This Refund & Returns Policy should be read together with our Terms and Conditions, Shipping Policy, and ITAR Compliance information. If a separate written sales agreement contains transaction-specific return terms, those terms apply to that transaction.

Contact Us

To request a return authorization or ask a question about an order, contact: